Answers to common Peppers questions.

Peppers Peps is an Australian-based store built around making things easier for our customers. We offer a range of peptide and research-related products, with a focus on friendly support, clear information and reliable service every step of the way.

Peppers Peps operates in Australia and services customers Australia-wide.

Yes. All orders are express shipped Australia-wide for a flat rate of $15.

Simply browse our product range, select your desired product and quantity, add it to your cart and proceed through checkout.

Yes. Customers can complete an order without creating an account. Creating an account can make it easier to manage orders and communicate with our support team.

Available payment methods are displayed during checkout.

Yes. All prices displayed on our website are in AUD unless otherwise stated.

All orders are sent via Express Post Australia-wide. Delivery typically takes 1–3 business days after dispatch, depending on your location. Tracking is provided so you can follow your order once it’s on the way.

Yes. Once your order has been dispatched and tracking is available, you can view your delivery status through your Peppers account.

You can check your order information through your customer account. You can also contact our support team if you require assistance.

If you need to make a change, contact us as soon as possible. We will do our best to assist, although changes may not be possible once an order has been processed or dispatched.

Cancellation requests should be made as soon as possible. Whether cancellation is possible depends on the status of your order.

Please contact us promptly and provide your order details along with clear photographs of the damaged packaging and product. Our team will review the issue and advise you of the next steps.

Contact our support team with your order number and details of the product received. We will investigate the issue and work with you toward an appropriate resolution.

If your order appears to be delayed or has not arrived within the expected timeframe, contact us so we can assist with tracking and investigate the shipment.

Storage requirements can vary between products. Always follow the storage information supplied with the individual product and its accompanying documentation.

Yes. Our products are third-party tested in Australia. Testing is performed independently, and relevant testing documentation is available on request through our support team.

If you have a question about a particular product, contact our support team with the product name and your question. We can provide any available product information and documentation.

Peppers Peps provides general information about our products and services. We don’t offer medical advice, and any health-related questions are best discussed with a qualified healthcare professional.

No. Products sold by Peppers Peps are supplied for research purposes only and are not intended for human or animal consumption. They are not supplied as medicines or therapeutic products, and we do not make claims regarding diagnosis, treatment, prevention or cure of any condition. Customers are responsible for ensuring products are handled and used in accordance with the information provided and any applicable requirements relevant to their research.

You can contact our support team through the contact options provided on our website. For order enquiries, please include your order number so we can assist you more efficiently.

Yes. Use our Product Request option and provide the product name, strength or specification you’re looking for. Our team can review your request.

We’re happy to help. Contact our support team and we’ll provide any information we can regarding your enquiry.

We aim to get orders on their way quickly, with most dispatched the same day or the next business day. Orders placed over the weekend are usually dispatched on the next business day.